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Human Resources Procedures Manual
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The purpose of the Telephone Answering Procedure is to standardize call answering and to make the standards available to your company's employees. The Telephone Answering Procedure projects a positive image of your company to incoming callers and assures that customers and vendors are treated in a polite, satisfactory manner.

The Telephone Answering Procedure affects the receptionist and other employees who answer the your company's telephone. (6 pages, 1106 words)

Activities Covered in the Telephone Answering Procedure

• Answering Techniques and Etiquette
• Answering and Directing Calls
• Taking Messages
• Telephone User's Guide

Forms Included in the Telephone Answering Procedure

• Important Messages Form