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  Software Support Policy



 
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Product Code: BMIT-ITSW110

  
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The Software Support Policy ensures that customers can effectively install and operate the software they purchase from your company.

The Software Support Policy also provides help for customers who have questions about or problems with the software they purchase from your company. The software support policy applies to all software products and updates released by your company. (6 pages, 1560 words)

Activities Covered in the Software Support Policy

  • Software Support Overview
  • Software Support Services Management
  • Free Basic Software Support Services
  • Extended Software Support Services
  • User Group Software Support
  • Phone/E-mail Software support Services

References Used in the Software Support Policy

  • ISO/IEC 12207:1995-Information Technology-Software Life-Cycle Processes
  • IEEE/EIA 12207.0-Standard Industry Implementation of ISO/IEC 12207:1995

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