The most common business policies and procedures are included in this 900-page manual that includes 110 prewritten business policy procedure templates and 124 accompanying forms. Like all other manuals from Bizmanualz, the Business Sampler also includes easily editable files in Microsoft Word format.

At Bizmanualz, we put a lot of effort into each of our manuals so your procedure writing is fast, economical, and hassle-free. You don't need to start from scratch. Background research, ISO-compliant formatting, and standardized best practices are already incorporated.

Each of the following sections contains sample prewritten best practices statements that can be used to model policy and procedure statements for your own company or department.

Accounting Procedures

1. Accounts Payable and Cash Disbursements
2. Bad/NSF Checks
3. Bank Account Reconciliation
4. Cash Drawers
5. Cash Receipts
6. Check Requests
7. Check Signing Authority
8. Chart of Accounts
9. Capitalization & Depreciation of Fixed Assets
10. Fixed Asset Control
11. Invoice Billings and Accounts Receivable
12. Petty Cash
13. Unsigned or Partial Payment Checks
14. Year-End Closing Procedures

Administration Procedures

1. Board of Directors & Shareholders Meetings, Minutes and Protocol
2. Controlling Legal Costs
3. Files & Records Management
4. Form Development and Forms Manual
5. Job Descriptions
6. Mail and Express Services
7. Management Reporting
8. Telephone Answering
9. Travel & Entertainment

Customer Service Procedures

1. Customer Satisfaction Survey
2. Customer Service Contact/Complaint Handling
3. Service Satisfaction
4. Post-Sale Customer Follow-Up
5. Service Parts Pricing
6. Warranty and Service Policies

Disaster Recovery Procedures

1. Disaster Management Plan
2. Service Agreements, Emergency Services and Community Resources
3. Centers of Operation
4. Emergency Notification Procedures
5. Office and Department Recovery

Engineering Procedures

1. Drawings and Schematics
2. Engineering Change/Document Change Control
3. Labeling
4. Device Master Record
5. Operation/Service Manuals
6. Patents
7. Preproduction Quality and Planning
8. Product Design and Development
9. Product Identification & Safety Hazard Labels

Enviromental Procedures

1. Environmental Protection
2. Hazadous Waste Management
3. Air/Water/Soil Resource Management

Financial and Credit Procedures

1. Account Collection Process
2. Bank Loan Applications
3. Banking Policy and Relations
4. Business Plans and Forecasts
5. Customer Credit Approval and Credit Terms
6. Exercise of Incentive Stock Options
7. Property Tax Assessments
8. Release of Financial or Confidential Information
9. Stock Transactions
10. Weekly Financial and Six Week Cash Flow Reports

Information Technology Procedures

1. Technology Asset Standards
2. Use of Personal Software
3. Computer Security Incident Reporting
4. Control of Anti-Virus Programs
5. Computer User/Staff Training Plan
6. Internet Usage Policy
7. Electronic Mail Policy
8. Computer Support Center

Manufacturing Procedures

1. Assembly Manuals
2. Bill of Materials
3. Calibration for Testing and Measuring Equipment
4. FDA Inspections
5. ISO Compliance
6. Manufacturing Change Orders
7. Master Parts List and Files
8. Part Number Designation
9. Serial Number Designation
10. Quality Control for Finished Goods
11. Quality Assurance Audit Procedure

Employee Procedures

1. Americans with Disabilities Act
2. Drug Free Workplace
3. Employment Policies
4. Employee Hiring and New Employee Orientation
5. Family and Medical Leave Act
6. Healthcare Benefits
7. Paid and Unpaid Time Off
8. Pay and Payroll Matters
9. Performance Appraisals and Salary Adjustments
10. Resignations and Terminations
11. Sexual Harassment
12. Training/Tuition Reimbursement
13. Workplace Rules & Guidelines
14. Workplace Safety

Sales and Marketing Procedures

1. Collection of Sales Tax
2. Copyrights and Trademarks
3. Marketing Plans
4. Model Number Designation
5. Public Relations
6. Return of Goods From Customers
7. Sales Leads
8. Sales Order Entry
9. Sales Training
10. Trade Shows

Security Procedures

1. Intrusion Protection
2. Physical Security
3. Personnel
4. Guard Force Management
5. Electronic Countermeasures
6. Executive Protection

Shipping, Purchasing and Inventory Control Procedures

1. Packing, Storage and Distribution
2. Physical Inventory Procedures
3. Purchasing Procedures
4. Receiving, Inspection and Stocking of Parts and Materials
5. Shipping and Freight Claims
6. Vendor Selection, Files and Inspections