Buy This and 39 Other Procedures

Computer & IT Procedures Manual
700 Pages - $495

The IT Satisfaction Policy Procedure improves the IT staff's service, enhances user approval of the department's IT products and services, and increases the user community's performance and productivity by supplying products and services that add value to your company.

Gauge user satisfaction of new IT installations or updates with proper follow-up or an IT satisfaction survey. The IT Satisfaction Policy Procedure applies to all of your company's IT employees as well as IT contractors or outsourcers. (10 pages, 1787 words)

Activities Covered in the IT Satisfaction Policy Procedure

• Department Satisfaction-General
• Department Satisfaction- Post Service Follow-Up
• Department Satisfaction-User Survey
• Department Satisfaction- User Satisfaction Review

References Used in the IT Satisfaction Policy Procedure

• ISO 9001:2000 Standard- Quality Management Systems-Requirements, Clause 8.2.1 (Customer Satisfaction)

Forms Included in the IT Satisfaction Policy Procedure

• IT Post-Service Satisfaction Report Form
• User Satisfaction Survey Form