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  AS 9100 Customer Satisfaction Policy Procedure



 
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Product Code: BMAS-AS1190

  
Description
 
The AS 9100 Aerospace Customer Satisfaction Policy and Procedure identifies the steps for obtaining information regarding customers' perception as to whether the company's products and services are meeting their stated (and unstated) requirements. The procedure applies to Customer Service.  (10 pages, 1235 words)

Activities Covered in the AS 9100 Customer Satisfaction Policy Procedure


  • Customer Satisfaction-General

  • Post-Sale Follow-Up

  • Customer Satisfaction Survey


Forms Included in the AS 9100 Customer Satisfaction Policy Procedure


  • Post-Sale Satisfaction Report Form

  • Customer Satisfaction Survey Form

  • Customer Service Log Form

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AS 9100 Aerospace Procedures