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  AS 9100 Customer Communication Policy Procedure



 
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Product Code: BMAS-AS1070

  
Description
 
The AS 9100 Aerospace Customer Communication Policy and Procedure ensures that customer feedback regarding the company's products/services is promptly, efficiently, and effectively handled and resolved. The procedures minimizes negative customer feedback and helps the Company identify and act on problems and opportunities. (12 pages, 1789 words)

Activities Covered in the AS 9100 Customer Communication Policy Procedure


  • Planning Customer Communication

  • Regular Communication with Customers

  • Customer Complaints

  • Customer Problem Diagnosis

  • Repairs and/or Replacements

  • Trend Analysis

  • Customer Communication Plan Review


Forms Included in the AS 9100 Customer Communication Policy Procedure


  • Customer Communication Plan Form

  • Customer Service Log Form

  • Customer Service Contact Form

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AS 9100 Aerospace Procedures